Frequently Asked Questions

Can you help me find a part that's not listed on your website?

Yes! We can help source hard-to-find replacement parts, electrical components, and modules for European vehicles, even if they're not currently listed in our online catalog. Contact our team with your vehicle details and the part you're looking for, and we'll check availability and sourcing options.

How do I know if a part will fit my vehicle?

Before ordering, we recommend verifying compatibility using your vehicle's year, make, model, and VIN. If you're unsure, contact our team with your vehicle details and the part you're considering. We can help confirm fitment before you purchase. Please note that compatibility tools and vehicle information alone do not guarantee fitment.

Can you source electrical parts and control modules?

Yes. We can assist with sourcing electrical components, control modules, and other specialized parts for European vehicles. Availability varies by vehicle and part number. Some modules may require programming or coding after installation. Contact us with your VIN and the part you're looking for so we can review available options.

Where do you ship, and how long does delivery take?

We ship to all 50 U.S. states, including Alaska and Hawaii. Shipping costs are calculated at checkout, and delivery times vary depending on the part, supplier availability, and destination. Tracking information is provided when available. We currently do not ship to P.O. boxes, military addresses, U.S. territories, or international destinations.

What is your return policy?

Eligible parts may be returned within 30 calendar days of delivery, provided they are unused, uninstalled, and in their original packaging. Return authorization is required before shipping anything back. Electrical components, fluids, and certain special-order items are excluded from standard returns. Customers are generally responsible for return shipping unless we made an error. See our full Return & Refund Policy for details.

Can I return an electrical component or module?

Electrical and electronic components are generally final sale and cannot be returned under our standard return policy. This includes eligible categories of sensors, control modules, and other electronic parts. If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and applicable remedies. We recommend confirming compatibility before ordering.

Do your parts come with a warranty?

Eligible replacement parts are covered by our one-year limited parts warranty against qualifying defects in materials or workmanship. Coverage varies by product, and exclusions apply to electrical components, fluids, and certain special-order parts unless otherwise confirmed in writing before purchase. Please review our full Warranty Policy for coverage details and claim instructions.

How do special orders work?

If you're looking for a part that isn't readily available, we may be able to source it through a special order. Our team will provide a written quote with pricing, availability information, and applicable terms before you commit. Special orders require written approval and full payment before processing. Once our supplier commits to the order, cancellation may no longer be possible.

What if I receive a damaged or incorrect part?

Please contact us within 14 calendar days of delivery if your order arrives damaged or incorrect. Include your order number, a description of the issue, and photos if available. If the error is on our end, we'll arrange an appropriate replacement or refund and cover authorized return shipping when required. Your applicable legal rights are not limited by this reporting window.

How can I contact your team?

You can reach our team through the Contact Us form on our website or email us directly at euroautopartspro@gmail.com. For part inquiries, please include your vehicle details, VIN if available, and any relevant part numbers. For existing orders, include your order number so we can assist you more efficiently.